Baza Wiedzy

Starting cooperation with Eternis

Information on all the required documents needed to start cooperation without any problems

  1. Who we are? How are we doing? Is it worth trusting us?
  2. Contact Us
  3. Additional services at Eternis
  4. Other
  5. Documents for cooperation
  6. Settlements for people with their own business
  7. Cash registers
  8. Eternis Costs
  9. Payments in Eternis
  10. Invoices in Eternis
  11. Tax settlements
  12. Bolt / Uber- what and how?
 

Who we are? How are we doing? Is it worth trusting us?

In which cities are we?

We operate in every city in which Bolt and / or Uber operates.

It is: Warszawa, Poznań, Kraków, Wrocław, Trójmiasto, aglomeracja Śląska, Łódź, Szczecin, Bydgoszcz, Białystok, Toruń, Rzeszów, Częstochowa, Radom, Kielce, Olsztyn, Bielsko-Biała, Płock, Elbląg, Opole.

We also have a stationary office in Warsaw at ul. Saska 9A.

Detailed information about Eternis

We are a company offering comprehensive assistance in cooperation with the Uber and Taxify platforms. A settlement partner, present from the beginning of Bolt and Uber in Poland. Over 6,000 drivers have already trusted us (and this number every day GROOOOOOOWING! ) 😊

Our STRENGTHS? It's a bit of it!

- A stationary office open from Monday to Friday

- Fast and easy contact by phone and e-mail

- Reliable, trained employees who answer all questions and dispel any doubts

- Cash registers that will expand your income opportunities

- B2B cooperation

- Command systems

- Fuel discounts and medical packages

 

Contact Us

I have a question / problem. How can I contact Eternis?

If you have a problem, write to us by email: biuro@eternis.pl

You can also use our contact form on the website www.panel.eternis.pl

You can also contact us by phone: tel. 889-834-137 from 8am to 5pm, Monday to Friday.

BUT ATTENTION!Before you ask a question - check if there is no answer in our help center where you are.

Our contact data

Eternis Sp. Z o. o. Sp. K.

Ul. Saska 9a

03-968 Warszawa

NIP: 521-380-81-31

 

Additional services at Eternis

Car rental from Eternis

If you are interested in renting a car from Eternis, write us an email at: biuro@eternis.pl

Cash registers - what do I have to do to get it? How much is it?

If you are interested in having a cash register, write us an email to:biuro@eternis.pl . In the content: "I am interested in having a cash register. Name and surname, city, contact number, application on which you drive ".

The cost of "hiring" a cash register is PLN 15 a week. In addition, when issuing the cash register, we charge a deposit of PLN 60 (the amount is returned on the day of delivery of the PRICED cash register).

I am a foreigner and I want to start drive - invitations, work permits.

Each foreigner must have a work permit unless the regulations say otherwise (full-time studies, a married relationship with a Polish citizen and a residence card issued based on a married relationship).

Facilitations concern residents of six countries - Belarus, Moldova, Georgia, Russia, Armenia and Ukraine. A simplified procedure is applied to citizens of these countries. The rate at which you can obtain a permit from the Labor Office is PLN 1500.00 (tax: PLN 665.00 per month). It is enough for foreigners from these countries to apply to the Poviat Labor Office for a declaration of intention to entrust work to a foreigner (the cost is PLN 130.00). The waiting time to accept is an average of 7-10 days. This statement is issued for 6 months.

In the case of citizens of other countries, the application is directed to the Mazowsze Voivode for permission to work and stay. The cost is PLN 640.00. The answer is waiting from 3 months to 12 months. A work permit from the Mazowsze Province Governor entails a PLN 2,400.00 contract, then the Social Insurance Institution is PLN 1,150.00. Additional costs are psychotechnics, occupational medicine and occupational health and safety (the basket is approx. PLN 600.00)

If someone has permission to stay with access to the labor market, then you have to apply for a new employer. The cost is PLN 300.00.

If the visa to stay ends, then the company issues a statement on entrusting work to a foreigner, the driver goes to his country and, on the basis of this statement, arranges a visa.

If you have questions or concerns, we encourage you to contact us by phone (515589262) with the Accountancy Department of Eternis or stationary on ul. Saska 9A in Warsaw on Thursdays and Fridays from 8: 00-16: 00.

Accounting issues? Accounting Office at your disposal!

If you have any doubts on the part of the accountant - the Accountants Office Eternis is at your disposal on Thursdays and Fridays from 8: 00-16: 00. We invite you to ul. Saska 9A in Warsaw.

Do I have health insurance in ZUS if I work with you?

Yes, the most. If you signed the Contract with us, you are registered with us at ZUS. So you have health insurance. You can also insure your family under yourself and you can go to the doctor.

ATTENTION! In order to register you with ZUS, we need to receive documents in the originals.

Best offer guarantee in Eternis

Have you found a BENEFICIAL and LEGAL offer for yourself? Let us know - we will definitely offer you something better! We care for the quality of our services - we want the driver to feel that he is in good hands (if not the best!). And all at optimal prices for you!

Loyalty program: "free calculation for the order"

In the loyalty program for each new driver brought to us, you get a free billing.

ATTENTION! The driver must have driven out min. Three weeks.

EXAMPLE:

1. The new driver is attached to 1 application (eg Bolt) and has 3 weeks left with us - you get a settlement with Bolt for free.

2. The new driver is attached to 2 applications (Bolt and Uber) and has 3 weeks left - you get a settlement with Bolt and Uber for free.

 

Other

I want to start as soon as possible. What should I do? How to get under us to be a partner?

NOTE 1! When hooking you can receive the message "No such partner found". This is a common UBER platform error. This means that you are already connected to us or if you have already drive on your own business - connecting requires additional verification. You can try to get under us again, or, for example, hook to another city and after a while again hook up to the target.

However, it is best and fastest to write to Uber in person through the formlink and ask for a connection.

NOTE 2! Important for B2B! When changing from own business to cooperation with Eternis (partner) all invoices and billing data disappear from the account.

If you want to start working as soon as possible and be able to drive, you have to do a few simple steps:

CONNECTION IN UBER:

  1. IF YOU ARE AN ACTIVE DRIVER (you want to change partner):
  2. a) Send an email to the address biuro@eternis.pl w nim: „Chcę dołączyć do Eternis. Imię, nazwisko, miasto, adres e-mail (ten dołączony do konta)”.

  3. IF DON'T HAVE AND YOU WANT TO OPEN A UBER ACCOUNT:
  4. b) All necessary data and documents to create an account, i.e:

    1. First name and last name
    2. Email address, phone number
    3. The city where you will be riding
    4. What application (Bolt / Uber)
    5. Profile picture for the application
    6. Driving license
    7. Registration document, front and back
    8. OC Insurance (current)
    9. Certificate of clear criminal record (not older than 3 months)

Send to email address:biuro@eternis.pl. We are one of the largest Partners in Poland, so accounts created by us personally are usually much faster active.

Connect with BOLT:

All necessary data and documents to create an account, i.e:

  1. First name and last name
  2. Email address, phone number
  3. The city where you will be riding
  4. What application (Bolt / Uber)
  5. Profile picture for the application
  6. Driving license
  7. Registration document, front and back
  8. OC Insurance (current)
  9. Certificate of clear criminal record (not older than 3 months)

Send to email address: biuro@eternis.pl. We are one of the largest Partners in Poland, so accounts created by us personally are usually much faster active.

Can I ride with you with a rented car?

Yes, it is possible. If the car you are going to drive is rented, there is nothing to stop you from driving with us.

 

Documents for cooperation

Is a "lease agreement" necessary?

It is not, but thanks to the signing of two contracts - the Contract-Order and Lease Agreement for your car, you go out much more financially. The combination of these two contracts is simply more beneficial to you and tax-optimized.

Is the "contract of mandate" necessary?

Yes, the contract of mandate is obligatory. In order for you to be able to travel legally, you need a form of employment (contract of mandate) or your own business. Any other form of cooperation (eg volunteering, etc.) is ILLEGAL and is not accepted by law.

The costs related to the contract for the order of 201.00 PLN are:

  1. No other employment - ZUS and tax PLN 91.86
  2. If there is employment for a minimum of PLN 2 250.00 - ZUS and tax PLN 31.09
  3. Student up to 26 years old without ZUS only tax PLN 29.00

It looks a bit different in the case of foreigners. About this here (I am a foreigner and I want to start drive - invitations, work permits.)

The car is not registered on me - can I make a "lease agreement"?

Yes. You do not have to be the car owner to make a contract with us. It is enough that the owner of the vehicle will give you "lending" the vehicle to your full disposal.

My account has been linked to Eternis. What's next?

If you have already been hooked and your account is active in Bolt and Uber, then you can go ahead and drive! Remember that to be able to calculate you we need completed documents in your profile on the platform www.panel.eternis.pl

I am registered as unemployed. Can I start driving with you?

If you want to start the adventure with Bolt and Uber, you have to unregister from the Labor office, because the contract will be signed with our company.

Bolt / Uber is not my main source of income. Is the Contract Contract necessary?

Yes, because you provide a transport service. If you earn a minimum of PLN 2,250.00 from one employment relationship (income from several employment relationships is not combined), only the health insurance and the tax are paid for our contract.

I'm a student. Do I have an advantage for this?

Yes. If you are a student, you pay only tax (29 PLN per month).

Where can I find the patterns of documents?

All documents that are necessary to start cooperation with us are available after logging in to our site www.panel.eternis.pl

After generating and downloading documents, you must sign them and send us scans.

Termination

If you have decided to terminate your cooperation with us, please terminate the contract by e-mail:biuro@eternis.pl

 

Settlements for people with their own business

General information on B2B billing

How to connect your business to us?

Go on www.panel.eternis.pl

How to settle on the B2B principle?

  1. Calculation at the rate of 8% PKD 49.39.Z - Other land passenger transport, not classified elsewhere
  2. Invoice issued by the contractor:

    UBER

    • the amount to be paid PLN 500.00

    • Let's add 25% of UBER commission

    • 500,00 zł * 100 / 75 = 666,67 zł

    BOLT

    • the amount to be paid PLN 500.00

    • add 20% commission BOLT

    • 500,00 zł * 100 / 80 = 625,00 zł

    • Total invoice value: 666.67 PLN + 625.00 PLN = 1291,67 PLN is the gross invoice amount

    • VAT 8% = 95,68 zł

    Invoice issued by ETERNIS:

    • UBER commission PLN 166.64 commission BOLT PLN 125.00

    • ETERNIS commission PLN 60.00 (two applications)

    • net commission amount 351.64 PLN * 23% VAT = PLN 80.88 VAT

    • gross invoice amount PLN 432.52

    Kwota wypłaty dla kontrahenta:

    1291,67 zł – 432,52 zł = 859,15 zł

  3. Calculation at the rate of 23% - transport services or car rental
  4. Invoice issued by the contractor:

    • UBER

    • the amount to be paid PLN 500.00

    • BOLT

    • The withdrawal amount is PLN 500.00

    Total invoice value PLN 1000.00 gross

    VAT 23% = 186,99 zł

    Invoice issued by ETERNIS:

    • ETERNIS commission PLN 30.00 + PLN 30.00 = PLN 60.00

    • net commission amount PLN 60.00 * 23% VAT = PLN 13.80

    • gross invoice amount PLN 73.80

    The payout amount for the contractor:

    • 1000,00 zł – 73,80 zł = 926,20 zł

    Difference in payment:

    • the rate of 8% - PLN 859.15

    • the rate of 23% - PLN 926.20

    • subtraction result PLN 67.05

    Result of subtracting VAT:

    8% rate

    • your invoice PLN 95.68

    • ETERNIS invoice PLN 80.88

    • Result of subtracting 14,79 zł

    23% rate

    • your invoice PLN 186.99

    • ETERNIS invoice PLN 13.80

    • the difference is 173.19 PLN

 

Cash registers

Service cash register

CANCELLATION OF THE PARAGON

ACLAS KOS E

If the receipt is printed in half (the name of the company is visible) then click in turn:

SHIFT ->STORNO/ANUL.

ELAZAB K10

If the receipt is printed in half (company data are visible) then click in turn:

TOGETHER -> FUNCTION -> CANCELING A PARAGON

or please turn off and turn on the cash register - the receipt cancels itself.

NOTE 1! We throw out the canceled receipt and collect the correct receipt.

NOTE 2! IF YOU HAVE PRINTED BAD PARAGON,NECESSARY KEEP IT AND BRING IT TO ACCOUNT. WE ARE LIABLE TO MAKE AN CORRECTION OF SUCH PARAGON AND DESCRIBE A ERROR FOR THE TREASURE OFFICE. CHOOSE AGAIN - THIS IMPORIOUS PARAGON ...

 

CHANGE OF HOUR

ACLAS KOS E

Remember that before each change of time you have to print a DAILY REPORT

MENU -> CONFIGURATION -> TIME -> WE WILL INPUT, FIRST TIME, TIME MINUTES NP 1406 - WE DO NOT ENTER DOTS.

ELAZAB K10

Remember that before each change of time you have to print a DAILY REPORT

FEATURES -> MANAGER'S VIEWS -> SETTINGS -> CASH REGISTER SETTINGS -> CLOCK SETTING -> WE WILL ENTER THE FIRST TIME, BY MINUTES. 14:06

ATTENTION! IF YOU WANT TO CHANGE YOUR HOUR AT EARLY THAN IT IS CURRENTLY TIMELY, FIRST DO MAKE A DAILY REPORT AND WAIT THE RIGHT QUANTITY OF TIME (AS SO YOU WANT TO BACK A CLOCK). EX. YOU WANT TO BACK FOR AN HOUR, AND IT'S REALY A HOUR 15:00 - MAKE A DOUBLE REPORT AND LEAVE THE HOUR TO 4:00 PM TO ENTER THE CORRECT HOUR.

 

DAILY FISCAL REPORT

ACLAS KOS E

SHIFT -> 9 / DOB. (prints the current day)

ATTENTION!

You can not print an overdue daily report, so DO NOT FORGET TO PRINT EVERY DAY AT WHICH YOU ARE USING A CASH REGISTER!

ELAZAB K10

FUNCTIONS -> QUICK FUNCTION -> DAILY RAPORT

ATTENTION!

You can not print an overdue daily report, so DO NOT FORGET TO PRINT EVERY DAY AT WHICH YOU ARE USING A CASH REGISTER!

 
 

MONTHLY FISCAL REPORT

ACLAS KOS E

SHIFT -> 6 / MIES (cash register will print last month)

ATTENTION!

If you want to print a daily report, for example from 2 months ago, click -> MENU -> FISCAL AND ZERO -> MONTHLY REPORT -> DETAILED -> WE ARE SAVING THE YEAR AND MONTH. 201903 (ie report from March 2019)

ELAZAB K10

FEATURES -> QUICK FUNCTION -> R. MONTHLY MONTHLY -> WE ENTER IT FIRST MONTH, THEN YEAR - REQUESTED REPORT.

 

What do I have to do to get a cash register? How much is it?

If you are interested in having a cash register, write us an email to: biuro@eternis.pl . In the content: "I am interested in having a cash register. Name and surname, city, contact number, application on which you drive ".

The cost of "hiring" a cash register is PLN 15 a week. In addition, when issuing the cash register, we charge a deposit of PLN 60 (the amount is returned on the day of delivery of the PRICED cash register). For each week you do not drive, we collect PLN 15 from the deposit.

Example: You have a fiscal cash register and you have not traveled on Bolt / Uber applications for 2 weeks - we charge 2x15 PLN for your 2 week rental of fiscal cash register. After 3 weeks (the cost of hiring a cash register exceeds the equivalent of the deposit) please contact us by email: biuro@eternis.pl or by phone: 889-834-137.

Incorrectly issued receipt / cancellation of the receipt.

ACLAS KOS E

If the receipt is printed in half (the name of the company is visible) then click in turn:

SHIFT ->STORNO/ANUL.

ELAZAB K10

If the receipt is printed in half (company data are visible) then click in turn:

SUM -> FUNCTION -> CANCELING A PARAGON

or please turn off and turn on the cash register - the receipt cancels itself.

NOTE 1! We throw out the canceled receipt and collect the correct receipt.

NOTE 2!IF YOU HAVE PRINTED INCORRECT PARAGON,NECESSARY KEEP IT AND BRING IT TO ACCOUNT. WE ARE LIABLE TO MAKE AN CORRECTION OF SUCH PARAGON AND DESCRIBE A ERROR FOR THE TAX OFFICE. PRINT AGAIN- THIS TIME CORRECT PARAGON ...

Daily / monthly fiscal reports - what to do with them?

Fiscal reports - daily and monthly reports should be submitted to the accounting department of Eternis in person or (if you are from outside Warsaw) by post by the 5th of each month.

Office address: Eternis; Ul. Saska 9a, 03-968 Warszawa

What size of the cash roll should I buy?

To ACLOS EKOS cash register: width 57mm and length 25m

To the cash register ELZAB K10: width 57mm and length 18m

Should I give a passenger receipt?

According to the Customs and Tax Office, the receipt should be issued at the client, but it should be kept for ACCOUNTING. The passenger receives an invoice for each journey after each course, which is synonymous with receiving a receipt. Accounting "attaches" all these receipts for invoices for passings.

INVOICE = PARAGON (confirmation of the purchased service)

Do I have to make every receipt?

Receipt you should print alongside customer if it is a cash rideAnd yes, WE NEED TO INSERT INTO CASH REGISTER EVERY CASH RIDE The cash rides from the application must match those inserted at the cash register.

Do I have to do a daily report if I have not drive?

We make a daily report after using the cash register and collecting receipts. So if you did not go on that day, you DO NOT have to run the report because it would be zero anyway.

When should I make a daily report if I drive at the turn of 2 days?

In this case, do a daily reportafter completing the taxi ride on the previous day. (for example, the taxi ride started at 23:50 and ended at 00:10, after completing this taxi ride, do the report).

If I do not drive then I pay for the cash register?

In our company, using the cash register is same that renting the device and it is absolutely payable whether you are doing taxi ride or not. If you know that you will not be traveling for a long time, please return the cash register so that you do not need pay. After you return to the drive, you will be able to get it again.

Broken cash register! - What to do ?

If the cash register is broken, bring it to us and we will give it back to you for service and we will provide you with a NEW CASH so that you can continue to use the cash pass.

If I drive on two applications, should I have 1 or 2 cash registers?

Both applications are calculated by the ETERNIS company so you only need one cash register that is fiscalized to our company (ETERNIS SP. Z O.O. SP. K.)

ATTENTION! If you have one of the applications with another partner, you will need 2 cash registers!

Should I buy paper / roll for the cash register myself?

Yes, buying paper for the cash register lies on the driver's side.

 

Eternis Costs

Are your costs only PLN 50 for two applications?

YES! If you decide to be our partner in Bolt and Uber, you pay 50 PLN per week for two applications. We charge PLN 30 a week for billing one application for you.

What are the total costs that I will pay?

a) SETTLEMENT OF THE AGREEMENT ORDER

We must subtract the following costs from your payment:

- Our fee in the amount of PLN 50 (for 2 applications / PLN 30 for one) or PLN 20 (UBER EATS) charged once for each withdrawal

- VAT at 8% or 23% (UBER EATS)

- Insurance contribution:

  1. No other employment - ZUS and tax PLN 91.86

  2. There is employment for a minimum of PLN 2 250.00 - ZUS and tax PLN 31.09

  3. Student up to 26 years old without ZUS only tax PLN 29.00

For your convenience, we have prepared a calculatorlink

b) B2B BILLING

Detailed information on how to account for being our B2B partner can be found here (Eternis costs -> What are the total costs that I will take?)

 

Payments in Eternis

Can a transfer from Eternis not come out on time?

Remember that the Eternis Team makes every effort to ensure that the transfer on your account is already Wednesday morning.

Sometimes it may happen that the transfer does not come out on time - unforeseen situations, system error, failure of banking, delayed transfer from Bolt or Uber and others, which unfortunately we have no influence. Before contacting us regarding a transfer not received, check if all required documents in the system are completed. If you have not received a transfer by Thursday at 14:00, please let us know as soon as possible by sending an SMS to the number 889-834-137 (in the content name, surname and short information "no transfer per week ...."). We will try to locate the problem and intervene as soon as possible.

I got a wrong transfer - what should I do?

If you see that the amount you got is different from the one in the application (eg different amount for travel, no tips, no bonus for driver's instructions, etc.) - the fastest and only solution is to use the form

ATTENTION! Remember that we do not deal with such matters over the phone - they require time, analysis of your revenues and potential misteiks. Definitely much more efficiently contact us via the form (link above).

What days are transfers made at Eternis?

We make every effort to ensure that the transfer from Eternis is on your account already on Wednesday morning. If you have not received a transfer by Thursday at 14:00, please let us know as soon as possible by sending an SMS to the number 889-834-137 (in the content name, surname and short information "no transfer per week ...."). We will try to locate the problem and intervene as soon as possible.

Why did I receive 3 different transfers?

We divide your payment into 3 transfers, so that there are no doubts with which title transfers appear on your bank account and for tax reasons. Transfers that you will receive:

  • Payment from the contract order (net amount of the standard contract payment)

  • Cost return - the equivalent of cleared invoices sent to us to reduce the tax

  • Payment from the rental agreement - the remaining settlement amount is paid for renting your car

You can find detailed additional information on fees here (Eternis costs -> What are the total costs that I will take?)

ATTENTION! The refund is ONLY within the limits of the amount earned! If you have earned, for example, PLN 1000 and your invoice is at 1500 - the difference (PLN 500) of costs will go to the next settlement

 

Invoices in Eternis

Data for invoices

Eternis Sp. Z o. o. Sp. K.

Ul. Saska 9a

03-968 Warszawa

NIP: 521-380-81-31

Should there be a registration number on invoices?

Yes. On the cost invoices, you need the registration number of the car on which you travel.

When and how often should I send invoices?

If you want to settle your account correctly, we need from you cost invoices issued for our company - invoices for fuel, car review, replacement of tires, etc. All this is your cost, so we can deduct it from your tax. Thanks to these invoices, your VAT to be paid will be small or will not be at all. Invoice scans upload in our system in the tab

ATTENTION! invoice details link

What should I do with invoices? Does Eternis need original invoices?

You can send invoices to us in the form of a scan or photo via the Driver's website or a mobile application (BUT only very good quality!).

The invoice must be:

- visible in 100%;

- without bends;

- not dirty;

- only one in the picture

- without the interference of graphic programs

Instructions for adding an invoice (if you do not have an application and you upload an invoice via a desktop computer):

  1. Log in to www.panel.eternis.pl
  2. Choose from the "Enter invoices" list
  3. Fill out the form and attach the invoice picture to the form
  4. Click "Send"

ATTENTION!

  1. The invoice must be displayed in the system immediately after its addition, if it does not exist, an error must have occurred.
  2. By way of exception, you can send us invoices via email biuro@eternis.plBUT, only emergency. We definitely prefer using our application or website.

What can I take invoices for and why?

You can take invoices on:

- Fuel (ATTENTION! Remember about the registration number on the invoice!)

- All kinds of repairs, car inspections, visits to the workshops

- Handles, chargers

- Car parts

- Car washes, air fresheners

- Change tires, oil

Everything above is your cost, so we can deduct it from your tax. Thanks to these invoices, your VAT to be paid will be small or will not be at all.

ATTENTION! Write your company details correctly on the invoice - link

 

Tax settlements

Will I receive it from Eternis PIT11 at the end of the year?

If you have a contract or a contract of employment - yes. You will receive PIT 11 by the end of February.

Do you pay all taxes for me?

Unfortunately, no, but we can help with tax settlement. We charge you 8% VAT and pay tax from the contract / contract of employment - later the employee gets a PIT 11 and is obliged to settle PIT 37 or PIT 36. On the other hand, the tax on the rental contract PIT 28 (lump sum) or PIT 36 must settle the driver himself.

Lease agreement - settlement with the tax office - notification of a lump sum

Income tax on car rental:

This tax is paid by the driver to the Tax Office.

There are two ways to settle:

  • Flat rate for renting a car of 8.5% if the contract is notified by the 20th day after the first salary has been paid / or a transfer under PIT 28 to 20 has been paid, eg a transfer received on April 14, the tax should be paid by May 20. In the event of non-payment, the Office may withdraw the lump sum settlement. TIMELY TAX PAYMENTS ARE IMPORTANT. We submit the 28th annual PITT by January 31st.

  • Tax on general terms according to the scale of 18% and 32% depending on the income received. If the total revenue from all revenues does not exceed PLN 85,522.00, then we pay 18% tax if it exceeds tax by 32%. The tax advance should be paid up to 20 - each month.

 

Bolt / Uber- what and how?

I have a problem with the Bolt / Uber application. My Bolt / Uber account is not working

a) Problem with documents when registering a Uber account / Uber account:

At Uber, you get information about the lack of documents: CEIDG / KRS, LICENSE or BANK ACCOUNT EXTENSION?

This is the correct state of affairs. These documents do not affect the status of your driver account. If you are logged in and you can go online - just skip it.

If not, check if you have correctly uploaded and up-to-date documents. The problem may be, for example:

- No car added

- There is no selected partner to connect

- No account activation

- Not current car documents

- Lack of any other document

 

In this case, unfortunately, we are not helping you in any way. The quickest way to solve the problem is to personally contact the UBER office. You can do it in 2 ways:

  1. A visit to the Uber office:  https://www.uber.com/pl/drive/resources/contact-us/
  2. Contact by help: https://help.uber.com

b) Problem with documents / account in Bolt:

In case your Bolt account is not working or one of the documents has been rejected, please write to us at the email address: biuro@eternis.pl(in the description name, surname, city, application: Bolt, short description of the problem)

What are the requirements for a car in Bolt / Uber?

Requirements Bolt:
  • Fifteen or younger (and therefore produced no later than in 2004);
  • Four- or five-door;
  • min. five-person (ie offering, in addition to the driver's seat, four or more seats).
Uber requirements:
  • The car was manufactured in 2000 at the latest
  • Car 4/5 door
  • Steering wheel on the left
  • Registered for at least 5 people
  • Registered in the European Union

ADDITIONALLY in Bolt and Uber the car must have a vehicle registration document with a valid technical inspection and valid vehicle liability insurance.

UBER EATS - how should I settle account correctly?

The settlements of UberEats suppliers look almost the same as for passenger transport. To create an Eats account you need the same documents that you need when creating a UberDriver account:

- ID card,

- certificate of no criminal record,

- driving license - in the case of delivering orders by car or requiring this scooter,

- vehicle registration document with a valid technical inspection - in the case of a car.

The only thing you need to start driving as a supplier is a special bag that you can get at the Uber office.

Will I receive an extract from the license?

Unfortunately, at the moment there is no possibility to obtain an extract from the license. An extract from the license may be issued only for a car that is the sole property of the entrepreneur (ie Eternis), or be leased.

I need a License scan. Will I get it from you?

Yes of course. A scan of our license to download is located here: license

ITD control - what to do?

Since you are here, you know perfectly well that the Bolt / Uber Drivers are in control of the ITD, the Tax Ordinance Office or the Police (most often they are provocations of taxi drivers with direct access to the vehicle inspection or stopping by the police) so if this happens to you,the most important thing is to sign and not accept a fine (unless the inspector wants to issue a fine of PLN 200 for the lack of a copy - then accept it and report to Eternis for a refund).

REMEMBER, that you have the right to not accept the fineand, additionally, it is necessary to take advantage of the form of security that we offer, our company Eternis, Bolt and Uber.

If you happen to such a situation (which is only a waste of your valuable time):

  • First of all- DO NOT STRESS! There's no need😊

  • You can show a license scan (download here license )often the case ends with the issuance of a fine of PLN 200-500 for the lack of a copy, if you get such a proposal - accept it.

  • Having a report you send us a scan to an email address: biuro@eternis.pl

  • After verifying the documents, you will receive information from us on what to do next:

  1. If a fine has been accepted on the spot for the lack of a license for a small amount:

    - we will refund the costs of the fine and the case is closed

  2. If there was a refusal of the fine:

    - If you do not accept a fine, you must get an inspection report (on which you do not sign!)

    - Having a report you send us a scan to an email address: biuro@eternis.pl

    - In response, you will receive a power of attorney that you must complete and return to the above email address

    - Lawyers now handle your case. Do not worry! Being an Eternis partner you are in the best hands!

ATTENTION! Remember that during the control it is very important to have a contract signed with us!

We guarantee that driving with us is safe and you will not lose a 1PLN. Unfortunately, at the moment the regulations are outdated and in their current form you can not meet all of them - hence from 1 January 2020 a new law that will regulate everything and leave no illusions about the legality of the service.